IT Customer Service Center
Search all of IT
Below, are some often requested technology or technology related services. Can’t find the service you need? See our full catalog of services or contact IT Customer Service at 864-8080 phone or email.
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New to KU
Information to help you learn about technology at KU. After you have enrolled, use your KU Online ID to access online services.
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KU Students
Resources to help students obtain access to online services, obtain assistance with research and track academic progress.
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Researchers
Technology services that help you analyze, collaborate, communicate and document your findings.
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KU Faculty
Technology services that help you communicate, collaborate, research and teach.
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KU Staff
Technology services and assistance for administrative tasks.
Welcome to KU Information Technology
We value reliable and consistent customer service above all else
- Our success is measured by the success of our customers
- We value the customer as part of the solution
- We value honesty, civility, and open communication with each other and the university community
We value leadership, trust and teamwork in our organization and with our customers
- We do what we say and are accountable
- We refuse to let each other fail - we are a team
Please send your comments and suggestions on how we can improve this
web site to
itweb@ku.edu.
Service Alerts & Updates
Security Alert Regarding Fake
Emails
The IT Security Office has received multiple reports of spam that tries to install
destructive software on your computer, or obtain personal information from
you. Here are short descriptions and links to more information, including what
to do if you have responded to these messages.
- Fake ecard notification. Links within these e-mails take you to pages which
attempt to download destructive software (malware) onto your computer. More
information.
- Fake "news alerts" from sources such as MSNBC, CNN, MSN. Links
within these e-mails take you to pages which attempt to download destructive
software (malware) onto your computer. More
information.
- Emails asking for your KU Online ID and password that pretend to be from
KU. DO NOT REPLY to the message. KU Information Technology staff never ask
users to provide password information in an email. More
information. Updated 8/14/08, 2:50 p.m.
Domain Name Service change
A change was made to the Domain Name Service (DNS) on Sunday,
August 10th. DNS enables you to access internet and KU web sites and/or services
using mnemonic names (e.g. www.google.com). If you experience problems accessing
internet sites and services (including KU's) following this change, please
contact your departmental technical support staff or the IT Customer Service
Center at 864-8080. Updated 08/11/08 2:50 p.m.
